Effective Date: 2026-04-15
Last Updated: 2026-04-15
QwikCoach (“QwikCoach,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the QwikCoach mobile application and related services (collectively, the “Services”).
QwikCoach is intended for adult workplace users and is not intended for minors.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- the QwikCoach mobile application,
- subscription and account management related to the app,
- customer support communications, and
- related services connected to QwikCoach.
This Privacy Policy does not apply to third-party services, websites, or applications that we do not control, even if they are linked to or integrated with the Services.
2. Who We Are
QwikCoach is operated by:
QwikCoach
C/O E-Coach Associates, Inc.
626 RXR Plaza, 6th Floor
Uniondale, NY 11556
For privacy or support questions, contact:
3. Eligibility and Intended Users
QwikCoach is intended for adults and workplace users only. QwikCoach is not directed to children and is not intended for use by minors.
If we learn that we have collected personal information from a minor in violation of this policy, we will take reasonable steps to delete that information.
4. Information We Collect
We may collect the following categories of information.
A. Contact Information
We may collect contact information such as:
- name
- email address
B. Account and Identifier Information
We may collect account-related information such as:
- user account ID
- sign-in credentials or login identifiers
- account records necessary to authenticate and manage access
Users may sign in using:
- Apple ID, or
- a WordPress login ID connected to the QwikCoach service
C. Subscription and Payment Information
If you purchase a subscription through Apple’s App Store, we may receive and process subscription-related information such as:
- subscription status
- purchase or renewal status
- entitlement information
- product or plan information
- transaction-related metadata needed to validate access
QwikCoach does not process or store your full payment card details directly when purchases are made through Apple.
D. User Content
We may collect and store content you submit in the app, including:
- coaching conversations
- prompts and responses
- support messages
- other content you choose to submit through the Services
E. Usage Data
We may collect information about how users interact with the app, including:
- page views
- content views
- product interaction data
- feature usage activity
F. Diagnostics and Performance Data
We may collect technical and diagnostic information, including:
- crash data
- performance data
- diagnostic and troubleshooting information
5. How We Use Information
We may use personal information and other data to:
- provide and operate the Services
- create and manage user accounts
- authenticate users
- process subscriptions and manage premium access
- provide coaching functionality and personalized experiences
- respond to support requests
- monitor app performance and fix issues
- improve prompts, models, product quality, and service quality
- perform analytics regarding app usage and content usage
- support safety, troubleshooting, training, and quality assurance
- verify system behavior and maintain service integrity
- comply with legal obligations and enforce our terms
6. AI, Prompt, and Model Use
QwikCoach uses user-submitted content to:
- provide the user’s coaching experience,
- generate responses and guidance,
- improve prompts, models, and service quality, and
- support internal quality assurance, support, and safety review.
Human administrators may review user content for:
- customer support,
- safety review,
- quality assurance,
- system verification, and
- training-related review of system operation.
7. When User Content May Be Visible
For individual accounts not sponsored by an organization, coaching content is generally treated as private within QwikCoach, subject to this Privacy Policy and authorized internal review.
For accounts associated with an organization, employer, sponsor, or managed deployment, coaching content may be visible depending on the relationship, configuration, or service arrangement applicable to that account.
In addition, QwikCoach administrators may access user content for support, system verification, training, safety, and quality assurance purposes.
8. How We Share Information
We do not sell personal information for money. We may share information in the following circumstances.
A. Service Providers and Processors
We may share information with vendors and service providers that help us operate the Services, including providers involved in:
- AI model processing
- customer support
- hosting and infrastructure
- analytics
- subscription management
B. Subscription and Platform Providers
We may share data with Apple and RevenueCat as needed to manage subscriptions, validate purchases, and maintain access to paid features.
C. Internal Admin Review
Authorized administrators may view user data and user-submitted content where necessary for:
- support,
- training,
- verification of systems,
- safety,
- troubleshooting, and
- quality assurance.
D. Organization or Employer Contexts
Where the account is connected to an organization, employer, sponsor, or managed program, information may be accessible or shared as part of the applicable service relationship.
E. Legal and Safety Reasons
We may disclose information if reasonably necessary to:
- comply with applicable law or legal process,
- protect the rights, safety, and security of users or others,
- investigate fraud, abuse, or misuse, or
- enforce our agreements.
F. Business Transfers
We may disclose information in connection with a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction.
9. Analytics and Diagnostics
QwikCoach uses:
- Apple analytics
- RevenueCat events
- internal analytics for page views and content views
We also collect crash, performance, and other diagnostic data linked to app functionality and service operation.
QwikCoach does not use third-party advertising in the app, and based on the information provided, does not engage in cross-app or cross-website ad tracking for advertising purposes.
10. Data Retention
We retain information for as long as reasonably necessary to:
- provide the Services,
- maintain user accounts,
- support subscriptions,
- respond to support needs,
- improve the product and services,
- perform safety and quality review,
- comply with legal obligations, and
- resolve disputes or enforce agreements.
Because user conversations are stored with AskAI and used for service delivery, support, model improvement, and QA, some user content may remain in retained records for a reasonable operational period unless deleted pursuant to an approved deletion request or legal obligation.
11. Account Deletion, Data Requests, and User Rights
Users may request:
- deletion of their account
- a copy of their data
These requests may be submitted through a support request at:
We may need to verify the identity of the requester before processing a privacy or deletion request.
Users may also contact support to request correction of account information where applicable.
12. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction.
No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.
13. Regions Where the App Is Offered
At this time, QwikCoach is intended to be offered only in the following regions:
- United States
- Canada
- United Kingdom
- India
If access expands to additional countries or regions, this Privacy Policy may be updated accordingly.
14. International Processing
If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States or other jurisdictions where QwikCoach or its service providers operate.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date above. Continued use of the Services after an update becomes effective constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact:
QwikCoach
C/O E-Coach Associates, Inc.
626 RXR Plaza, 6th Floor
Uniondale, NY 11556